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Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Oasis Swiss Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 30 days after the confirmation.

Return & Exchange Policy

1. Oasis Swiss reserves the rights to modify or change the policy at any time without further notice. Please ensure you have read through all terms and conditions to avoid any misunderstanding.

A. Oasis Swiss will not entertain any cancellation, refund, exchange of products due to customer’s change of mind once payment is accepted.
B. We will only accept return request if delivered wrong/faulty product


2.  IMPORTANT NOTES

2.1 Parcel should be in good condition upon receiving. Buyers must inspect all products clearly once they receive. Receiver have the rights to reject immediately shall the parcel is not in good condition ex; carton dented, wet, being opened, etc.

2.2 Please take note that we are not responsible for any damage caused during courier service delivery; the parcel is wrapped nicely and securely to avoid any damages during courier service delivery.

A. There will be an inspection procedure needed for faulty parcel. Shall the faulty is caused by courier mishandling there will be claims issued.  
B. Return of items must be requested within 7 days of receiving your parcel. (Please attached clear photo of the defect area, customer full name, contact number & state with order details) email to yvonne@oasisswiss.com / nurulnabila@oasisswiss.com / isma@oasisswiss.com / elaine@oasisswiss.com / jent@oasisswiss.com
C. Faulty products must be delivered in its original packaging to Oasis Swiss Sdn Bhd, No 25 Jalan PP 11/3, Taman Putra Perdana, 47130 Puchong, Selangor. Faulty delivery costs will be covered by customer.
D. Customers need to bear the delivery charges for defective claims/return sending back.
E. Oasis Swiss will cover delivery costs of a new replacement unit after verify shall it cause by manufacturing defects of which delivery charges of new replacement will be cover by Oasis Swiss.
F. Warranty claims which do not comply to the above procedures will not be processed due to inappropriate information.

Please return your purchase to the following address:
 

Oasis Swiss Sdn Bhd (958466-U)
No 25 Jalan PP 11/3, Taman Putra Perdana, 47130 Puchong, Selangor, Malaysia.


Please contact us at customer@oasisswiss.com or +603-8322 6571 if you have questions or doubts.